FAQ

Everything we get asked most often. If your question isn't here, email reo@saalorcouture.com.au — it comes straight to Reolan.

Ordering & payment

What payment methods do you accept?

All major credit and debit cards, Apple Pay and Shop Pay. We also offer Afterpay, so you can pay in four interest-free instalments — the amount is shown on every product page.

Is my payment secure?

Yes. Checkout runs on Shopify's secure, PCI-compliant payment system and every transaction is encrypted. Your full card details are never visible to us and we don't store them.

Do you sell gift cards?

Yes. Saalor Couture gift cards run from $50 to $250 AUD, are delivered by email, and can be redeemed on everything we make.

Can I change or cancel my order after placing it?

Orders leave us quickly, so email reo@saalorcouture.com.au as soon as you can. If it hasn't been dispatched, we'll sort it.

Shipping

Where do you ship?

Worldwide. Every order is packed and dispatched from Perth, Western Australia.

How much does shipping cost?

• Australia — Standard $15, free on orders over $180. Express $20.
• New Zealand — $40 AUD, free on orders over $300 AUD.
• United States — US$25, free on orders over US$95.
• Canada — CA$25, free on orders over CA$150.
• United Kingdom — £20, free on orders over £100.
• Rest of world — $39 AUD, free on orders over $220 AUD.

How long will my order take?

We dispatch from Perth within 2 business days and email you a tracking link as soon as it's on its way.

• Australia — Standard 2–8 business days, Express 1–4 business days.
• United States — 5–8 business days.
• Everywhere else — typically 6–27 business days.

Can I get it faster?

Within Australia, yes — choose Express at checkout for $20 and it arrives in 1–4 business days. International orders go by standard tracked airmail; if you're working to a deadline, email us before ordering and we'll tell you honestly whether it will make it.

How do I track my order?

You'll get an email with a tracking link the moment your order is dispatched. If it hasn't arrived within a few days of ordering, check your junk folder first, then email us and we'll resend it.

Will I pay customs or import duties?

Orders ship from Australia, so any duties or import taxes set by your country are charged separately by customs or the carrier and aren't included in the price at checkout. Thresholds vary — it's worth checking your country's rules before ordering. If you'd like help estimating it, email us and we'll do our best.

Returns & exchanges

What is your returns policy?

You have 30 days from receiving your order to arrange a return or exchange. Items need to be unworn and unused, in their original condition and packaging, with tags still attached, and you'll need your receipt or proof of purchase.

The size isn't right. Can I exchange it?

Yes. Email reo@saalorcouture.com.au with your order number and the size you need and we'll set one aside for you. Send the original back and we'll post the replacement out.

Who pays return postage?

If you've changed your mind or need a different size, you cover the cost of sending the item back and we cover sending the replacement. If an item is faulty, damaged or not what you ordered, we cover everything — return postage plus a replacement or a full refund, whichever you'd prefer.

What if my order arrives faulty or damaged?

Check your order when it arrives and email us straight away if anything is wrong. We'll cover the return postage and send a replacement or refund you in full, whichever you'd rather. Nothing about this affects your rights under Australian Consumer Law.

How do I start a return?

Email us before sending anything back. We'll confirm the return and give you the address. Items sent back without contacting us first can't be accepted.

How long do refunds take?

Once we've received and inspected your return we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days, though your bank may take a little longer to post it.

Is anything excluded?

Gift cards, and change-of-mind returns on sale items. None of this affects your rights under Australian Consumer Law if an item is faulty. Orders shipped into the European Union can be cancelled or returned within 14 days for any reason.

Sizing, fabric & care

How do I choose the right size?

Our size guide has the measurements. The men's Le Classique polo is a relaxed tailored fit and true to size; the women's Le Classique is a fitted, tailored silhouette. If you're between sizes or unsure, email us — we'd rather help you get it right first time than process an exchange.

What are the Le Classique polos made from?

61% cotton, 30% polyester, 9% spandex. The blend is weighted toward cotton, which gives it the drape and hand-feel of a dressed shirt with the stretch and recovery of something built to move in.

Will they meet my club's dress code?

Our polos are cut with a structured collar and a tailored fit, which is what most Australian clubs ask for. Dress codes do vary from club to club, so check with yours if you're unsure — and if it helps, we're happy to send you the fabric and fit details to pass on.

How should I care for them?

Machine wash cold, washing dark colours separately. No bleach, no fabric softener. Tumble dry low and remove promptly. Don't iron. The Brume beanie is a cashmere and wool blend — hand wash cold and lay flat to dry.

About Saalor Couture

Who are you?

Saalor Couture is an Australian golf apparel label based in Perth, Western Australia. We make premium pieces cut for the course and considered enough to wear well beyond it — refined fabrics, a structured collar, an embroidered monogram, and no logos that shout.

Do you have a physical store?

Not yet. Saalor Couture is online only for now, and every order is packed and sent by hand from Perth.

Can my club or pro shop stock Saalor Couture?

We'd like that. Email reo@saalorcouture.com.au with a little about your club or store and Reolan will come back to you directly.

How do I get in touch?

Email reo@saalorcouture.com.au. It reaches Reolan directly and you'll usually hear back the same day.