Refund policy

We want you to get this right. If something doesn't fit or isn't what you expected, you have 30 days from receiving your order to arrange an exchange or a return.

Size exchanges
If the size isn't right, we'll swap it. Email us at reo@saalorcouture.com.au with your order number and the size you need and we'll set one aside for you. Send the original back and we'll post the new size out — you cover the postage to return it, we cover sending the replacement.

Returns for a refund
To be eligible for a refund, the item must be unworn and unused, in its original condition and packaging, with tags still attached. You'll also need your receipt or proof of purchase.

How to start a return or exchange
Email reo@saalorcouture.com.au before sending anything back. We'll confirm the return and give you the address to send it to. Items sent back without contacting us first can't be accepted.

Who pays postage
If you've changed your mind or need a different size, you cover the cost of sending the item back to us. If the item is faulty, damaged, or not what you ordered, we cover everything — return postage plus a replacement or a full refund, whichever you'd prefer.

For orders outside Australia, return postage is at your own cost unless the item is faulty or incorrect.

Faulty, damaged or incorrect items
Please check your order when it arrives and contact us straight away if anything is wrong. We'll make it right.

What we can't accept
Gift cards, and change-of-mind returns on sale items. This does not affect your rights under the Australian Consumer Law if an item is faulty.

European Union orders
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be unworn and unused, in its original condition and packaging, with tags attached, and you'll need your receipt or proof of purchase.

Refunds
Once we've received and inspected your return we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to post it. If more than 15 business days have passed since we approved your refund, email us at reo@saalorcouture.com.au

Questions
Email reo@saalorcouture.com.au and we'll help.